Last updated: 14 March 2026
1. Overview
At Floxarixuyxia, we want you to be satisfied with your purchase of Glavionil. This Return Policy outlines your rights and the conditions under which returns and refunds are accepted, in accordance with the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
2. Return Eligibility
You may request a return under the following conditions:
- The return request is submitted within 14 days of the date of delivery
- The product is unopened and in its original, undamaged packaging
- The product has not been tampered with or used
- Proof of purchase (order confirmation or receipt) is provided
We are unable to accept returns of opened or partially used products for hygiene and safety reasons, unless the product arrived damaged or defective.
3. Damaged or Defective Products
If your Glavionil order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you. Please include photographs of the damaged packaging and product when contacting us.
4. How to Initiate a Return
To begin a return, please contact us using the details below and provide:
- Your full name and order reference
- The reason for the return
- Photographs of the product and packaging (required for damaged or defective items)
Our team will respond within 2 business days with instructions on how to proceed. Do not send any products back before receiving confirmation from us.
5. Return Shipping
Where a return is accepted due to a defective or incorrectly supplied product, we will cover the cost of return shipping. For other eligible returns (change of mind), the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot accept responsibility for items lost in transit.
6. Refunds
Once we receive and inspect the returned product, we will notify you of the outcome. If approved, your refund will be processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
7. Non-Returnable Items
The following are not eligible for return or refund:
- Opened or partially used products (unless defective)
- Products returned after the 14-day return window
- Products that show signs of misuse or damage caused by the customer
8. Your Statutory Rights
Nothing in this Return Policy limits your statutory rights under New Zealand law. Under the Consumer Guarantees Act 1993, you are entitled to products that are of acceptable quality, fit for purpose, and match their description. If a product fails to meet a consumer guarantee, you have rights to a remedy which this policy does not restrict.
9. Contact
To initiate a return or ask any questions, please reach out to us:
- Floxarixuyxia
- 139 Florence Road, Winton 9782, New Zealand
- Phone: +6432366089
- Email: talk-ask-@floxarixuyxia.world